Tech-savvy people urged to help other to reduce calls to 111

14/10/2021

“The demand on us remains high, in particular on our 111 phone line, so we are again appealing for help from people to alleviate this by utilising 111 online”

As calls to the ambulance service continue to see higher demand than is expected for this time of year, tech-savvy people are being asked to help their friends and family start using the NHS 111 online service.

South Central Ambulance Service (SCAS) is urging people to utilise 111 online wherever possible as it can provide quick advice on the best healthcare option, including a call back from a trained clinician or nurse, a booked appointment in A&E or advice on self-care.

Mark Ainsworth, Director of Operations at SCAS, said: “We know what a difficult time this is for everyone and we greatly appreciate the support and understanding of the public as we continue to manage the significant pressures on our 999, 111 and patient transport services.

“The demand on us remains high, in particular on our 111 phone line, so we are again appealing for help from people to alleviate this by utilising 111 online which is a great tool, quick to access and provides instant information and advice.

“However, we know requesting help from the public by urging them to use 111 online isn’t feasible for everyone, particularly those who find it complicated or don’t have the levels of access to technology that others may have.

“Therefore, we are calling on the more tech-savvy members of the public to lend a helping hand to their family, friends or neighbours – particularly people who you know live alone – who may find it difficult as, in turn, this will further alleviate the pressure on our 111 call handlers.”

SCAS provides the ambulance service for the Banbury FM area and others in Berkshire, Buckinghamshire, Hampshire and Oxfordshire.


Published: by Banbury FM Newsteam

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