Longer wait for patients as ambulance service sees 20 percent increase in calls
07/01/2026
Calls for the most sick and injured patients are being prioritised
In the face of an increase in demand during the cold spell, South Central Ambulance Service are suggesting that, rather than waiting for them, people may get to hospital faster if they ask a friend for a lift or book a taxi.
The Trust has seen an almost 20 percent increase in calls to its 999 control room as temperatures have fallen.
Over the busy Christmas week from December 22-28 there were 14,769 calls to 999. In the seven days up to January 4 that has jumped to 17,468 calls.
With South Central Ambulance Service prioritising calls for the most sick and injured patients, the impact of the rise in demand is felt most by patients whose conditions are not serious or life-threatening.
Kirsten Willis-Drewett, assistant director of operations for the Thames Valley, said: “Whilst we aim to respond to less urgent issues within 2-3 hours, unfortunately for some patients over the last week, that wait time has been significantly longer.
“I would urge people who can make their own way to hospital or an urgent treatment centre to do so. Arriving by ambulance doesn’t mean you get seen quicker than other patients, and a lift from a friend or a taxi may get you there sooner.”
Over half of patients seen by the Trust’s ambulance crews and paramedics are not then taken to a hospital or other healthcare setting. Those requiring urgent, but not emergency help, are asked to use the 111.nhs.uk website or call 111.
Kirsten said: “Whichever route you take, you’ll just need to answer a few questions about your main symptoms to get the information and advice you need. This could be directing you to the most appropriate local urgent healthcare service, or a call back from a doctor, nurse or paramedic.”
The 999 service should only be used for a life-threatening or serious emergency, such as someone not breathing or unresponsive, severe blood loss, serious chest pains, symptoms of stroke, major injury or serious burns.
Published: by the Banbury FM News Team
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