Sainsbury’s branded “complete jokers” by self-isolating Councillor

15/09/2020

Claims store suggested Councillor leaves home to collect failed delivery during two week period after foreign trip

A self-isolating north Oxfordshire County Councillor has branded Sainsbury’s supermarket “complete jokers”.   It comes after he said they cancelled his online shopping delivery and suggested he drive to the store to collect it.

Councillor Arash Fatemain, who represents the Deddington division on Oxfordshire County Council, spoke out saying Sainsbury’s pulled the plug on his Sunday afternoon delivery.   Earlier in the day they had emailed to confirm the delivery.   The cancellation message was received too late on Sunday for alternative arrangements to be made.

When he made representations to Sainsbury’s Councillor Fatemain says he was advised to head to the store the following morning to collect his groceries.   However, he has just returned from a foreign trip and therefore must self-isolate for two weeks.

Writing on Twitter Councillor Fatemain said, “Sainsburys are complete jokers. Got email after shops had closed that my online order had been cancelled. Despite an email this morning that it was ok.

“They have offered [for] me to collect from store tomorrow morning. I have a 3 year old, a 9 month old and [am] just back from abroad so self-isolating so can’t leave the house. Aside from the fact that I have explained this to them they are still suggesting I break the law to solve their mistake.

“What a complete joke Sainsburys – what about the food for my kids?”.

Councillor Fatemain told Banbury FM he had later discovered his delivery was cancelled due to driver sickness but he didn’t receive any call or text message to explain, just an email at 3.40pm.

During his phone conversation with the store Councillor Fatemain told Banbury FM he had suggested Sainsbury’s utilise a local taxi service to fulfil the delivery but then a Monday delivery slot became available.   Writing on twitter he said, “after a long time on the phone Sainsburys ‘magically’ found a slot for tomorrow morning and have arranged a re-delivery. Grateful, though I am surprised as they claimed they couldn’t to do this”.

Banbury FM spoke to Sainsbury’s who told us, “We apologised to Mr Fatemain for the inconvenience and rearranged his delivery for as soon as possible”.


Reader's opinions
  1. Lynn   On   16/09/2020 at 7:06 am

    Blah blah blah boring sure you have a lot of family who could of helped you out with a collection thats what most people would have done

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