Improvements at Horton A&E
The changes are based on patient, visitor, and staff feedback
People visiting the Emergency Department at the Horton General hospital will now be able to take advantage of better facilities to improve their experience when they are in hospital.
New “wayfinding” signs explain what to expect when in the department and additional call buzzers have been provided for patients to alert staff if needed. The WiFi service and vending machines have been upgraded and new coffee machines installed.
A project team is currently working with staff at the Horton to work on further improvements.
Down the road at the John Radcliffe Hospital new phone charger units, improved lighting and redecoration, and new seating in waiting areas are amongst improvements made, alongside hot food delivery from catering services at the hospital.
What’s been installed so far was based on patient, visitor, and staff feedback.
Guisilla Dedino, Emergency Department Service Manager at the Oxford University Hospitals Trust, said: “We know that being in an Emergency Department can be a worrying or stressful time.
“Our teams spoke to patients and their relatives when they visited our Emergency Departments, and one thing we discovered was that it was often relatively small things that could make a difference – like improved availability of hot food and drinks, or even just a place to charge your phone. We hope that this suite of improvements will go some way to improve people’s experiences in our Emergency Departments.”
At the Horton all the improvements have been funded by the Trust.
Published: by Banbury FM Newsteam