Sharp fall in public satisfaction with Oxfordshire’s roads

23/01/2024

Just one in thirteen people are happy with the roads in the county

The number of people who are satisfied with the state of the roads in Oxfordshire has fallen to just 18 per cent – 7 points lower than the national average of 25 per cent.

Whilst Highways England maintains major routes such as the M40, Oxfordshire County Council have the responsibility of keeping local roads in good condition.

The level of dissatisfaction is shown in a business management and monitoring report ahead of a meeting of the council’s Cabinet today.

The County Council’s own target is to satisfy around one-in-three people – 32 per cent.

Last year’s satisfaction level in the county’s roads stood at around that level – 30 per cent.   Previous years back to 2019 came in at similar levels.   This year’s result has fallen 12 per cent.

The report to Councillors notes: “Maintaining public satisfaction in the condition of road surfaces has been challenging due to historic and past scale of investment.”

The Council believes that whilst public satisfaction may have fallen in this area, the actual overall condition of the road network has not declined to the same extent.

They are hoping that customer satisfaction can be improved “through enhancements to communications and innovating through service delivery.    Service improvements have recently been made to improve how we communicate with the public and we are also trialling new repair materials and techniques which should hopefully result in improved durability and quality of repairs.”


Published: by Banbury FM Newsteam

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