Surgery moving to online bookings for appointments


Deddington Health Centre says the system will help make better use of the appointments they have available

A local surgery is moving to an online system for booking appointments.

Deddington Health Centre has told its patients that from November the new online system will help make better use of the appointments they have available.   It will allow their clinicians to triage all appointment requests, ensuring that patients are seen by the most appropriate person.

Patients who aren’t able to use the online form will be able to speak to the surgery’s Patient Services team who will fill it in on their behalf.  

The surgery asks that patients do not yet request further details of the new system, called “Total Triage”, as they are still finalising their plans.

As the health centre prepares for the new system from today they have stopped taking bookings for routine GP appointments, although there are some exceptions to this.   Book on the day appointments will still be available and the centre is reassuring its patients that medically urgent issues will still be dealt with.

In a note to patients the surgery said: “We are confident that our new system will improve our capacity and ensure that our patients are seen by the right clinician at the right time along with being a fair system for all based on clinician triage.

“It will take time to embed as we get used to the changes but our loyal and committed team will continue to strive to deliver the best possible service to our patients.”

Earlier this month MP Victoria Prentis said she had met with the partners and Practice Manager at Deddington and agreed with them the standard of service was not good enough.

The meeting came after Mrs Prentis received comments from some of her constituents.

Published: by Banbury FM Newsteam

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